FAQ

GENERAL QUESTIONS
Q. Where can I purchase HoodiePillow products?
A. Right here on our website, www.HoodiePillow.com.

Q. When will my order ship?
A. Typical order processing time is 1 - 2 business days however, due to high order volume after TV show appearances (such as our appearance on ABC's Good Morning America), orders can take an additional 2 business days to process. 

Q. How long does shipping take?
A. Delivery in the United States typically takes 5 business days or less in transit. For delivery in Canada, please allow 1 - 2 weeks transit time and for international orders, please allow up to 3 weeks transit time.

Q. I want to send a HoodiePillow as a gift. Will the price be shown on the packing slip?
A. No, our packing slips do not contain price information however, the name of the person who placed the order is visible.

Q. I love my HoodiePillow! How can I share my love with others?
A. We love you, too! Feel free to share your love on various social media mediums such as:
Facebook - Include a link to HoodiePillow's website (www.hoodiepillow.com) and tag us in your post. Please also "Like" our page.
Twitter - Use #hoodiepillow or @hoodiepillow in your tweet
Pinterest - Pin an image using the name "HoodiePillow"
Instagram - Use the name "HoodiePillow" in your post


TRAVEL HOODIEPILLOW FAQ
Q. What colors do the Travel HoodiePillow come in?
A. The Travel HoodiePillow is currently available in Black, Heather Gray, Fire Red, Ocean Blue, Purple and Lipstick Pink.

Q. What is the Travel HoodiePillow made out of?
A. The Travel HoodiePillow is crafted from premium sweatshirt material, an 80/20 blend of cotton and polyester.

Q. Does the Travel HoodiePillow come with a pillow?
A. Yes, the Travel HoodiePillow includes an inflatable built-in pillow.

Q. What do I use the drawstrings on my HoodiePillow Travel Pillow for?
A. Like your favorite hooded sweatshirt, the drawstrings on your Travel HoodiePillow can be pulled to adjust to your head size and comfort level.

Q. How do I clean my Travel HoodiePillow?
A. The Travel HoodiePillow is hand-washable and should be air dried.

Q. What are the dimensions of the Travel HoodiePillow?
A. Fully inflated, the dimensions of the neck pillow are 12 inches long by 11 inches wide by 3 ½ inches high (30.5 cm x 28 cm x 9 cm).

Q. Is the Travel HoodiePillow inflatable or filled with a particular material?
A. The Travel HoodiePillow contains an inflatable inner pillow that can be completely deflated for storage and adjusted to your firmness preference.

Q. Will my Travel HoodiePillow arrive inflated?
A. Although your Travel HoodiePillow will arrive deflated, manual inflation by mouth is quick and easy to do!

Q. How do I inflate my Travel HoodiePillow?
A. To easily inflate your Travel HoodiePillow, blow air into the pillow’s nozzle by mouth, similar to inflating a beach ball. To open up airflow, simply pinch or gently bite the base of the nozzle while inflating. The pillow can be inflated or deflated based your desired level of firmness.

Q. Can children use the Travel HoodiePillow?
A. HoodiePillow products are not recommended for children.


HOODIEPILLOW PILLOWCASE FAQ
Q. What colors do the HoodiePillow Pillowcase come in?
A. The HoodiePillow Pillowcase is currently available in Black, Heather Gray, Fire Red, Ocean Blue and Navy. 

Q. What are the dimensions of the HoodiePillow Pillowcase?
A. The HoodiePillow Pillowcase measures 20 inches high by 32 inches wide.

Q. Will the HoodiePillow Pillowcase fit my standard pillow?
A. Yes, the HoodiePillow Pillowcase is designed to fit standard size pillows.

Q. What is the HoodiePillow Pillowcase made out of?
A. The HoodiePillow Pillowcase is crafted from premium sweatshirt material, an 80/20 blend of cotton and polyester.

Q. Does the HoodiePillow Pillowcase come with a pillow?
A. No, the HoodiePillow Pillowcase is designed to fit your standard size pillow at home.

Q. What do I use the drawstrings on my HoodiePillow Pillowcase for?
A. Like your favorite hooded sweatshirt, the drawstrings on your HoodiePillow pillowcase can be pulled to adjust to your head size and comfort level.

Q. What do I put in the HoodiePillow Pillowcase side pocket?
A. The side pocket on your HoodiePillow Pillowcase is designed to hold your cell phone, music player or remote.

Q. How do I use the headphone portals on the HoodiePillow Pillowcase?
A. There are two portals on the pillowcase, one in the hood where your head rests and one on the inside of the side pocket. Simply guide the end of your wire through the portal in the hood, and then through the inside of the pillowcase and finally out through the portal hole in the side pocket. Connect your wire into your music player or cell phone, adjust your headphones or ear buds on your ears, sit back and relax!

Q. How do I wash my HoodiePillow Pillowcase?
A. The HoodiePillow Pillowcase is machine washable in cold water with like colors. For best results, wash your HoodiePillow Pillowcase by itself prior to washing with other laundry.

Q. Can children use the HoodiePillow PIllowcase?
A. HoodiePillow products are not recommended for children.

For additional inquiries, contact us at info@hoodiepillow.com.